Delivery Policy

Delivery Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and either offer you a replacement or refund you for that item, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to certain postcodes within Bath & Bristol. These include:

Bath: BA1 & BA2

Bristol: BS1, BS2, BS3, BS5, BS6, BS7, BS8, BS9, BS20, BS41, BS48, BS4, BS10, BS11, BS13, BS14, BS34, BS16, BS30, BS31, BS32, BS36, BS35, BS37, BS21, BS49, BS40, BS39


3. Delivery Time

An estimated delivery time will be provided to you on the day of your delivery. Delivery times are estimates. Delivery times are to be used as a guide only.

Unless there are exceptional circumstances, we make every effort to fulfill your order on the date you have selected. 

If you are not in when we try and make a delivery, we will leave your order in a 'safe spot'. If one is not clearly available, we will not be able to redeliver. You will need to collect your order in store or pay for redelivery. 


4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website. Feel free to email or call our respective stores should you wish to make any special requests. 


5. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately.


6. Returns

We cannot accept any returns unless the product is damaged or the incorrect product was delivered. 


7. Questions

If you have any questions about the delivery and shipment or your order, please contact us.